"The tools Sylvia introduced us to have been extremely effective for identifying problems & solutions to those problems collaboratively. They are definitely a power-sharing tools which, I feel, very adeptly distribute operational managerial power to all staff members equally. Staff now have a very equal and safe space to talk about their needs to their supervisor and fellow co-workers. This builds cohesion and a positive work environment that is predicated on all of us helping and supporting each other however we can."

"I loved having Sylvia as an instructor; she was knowledgable, warm, and always well-prepared with prompts and activities. Great balance of using time efficiently while providing space for heavy topics. My favorite part of Sylvia's teaching is the 'hands-on' learning she brings to the work."